Terms and Conditions

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment, and delivery of Products from www.gaiahealth.com.sg. www.gaiahealth.com.sg.

Please read the Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment, and delivery of goods, including limitations of liability.

Terms and Conditions of Sale

These Terms and Conditions constitute a contract between the customer (You) and Gaia Health International Pte. Ltd., the distributor.

1. Agreement

  • In these Terms and Conditions “We”, “Our” or “Us” means Gaia Health International Pte. Ltd. and “You” or “Your” means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.
  • By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.
  • The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.

2. Legal Capacity

  • If you are under the age of eighteen (18) years you cannot place Orders with Gaia Health International Pte. Ltd.. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

3. Website Use

  • The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
  • You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.
  • You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

4. Pricing

  • Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except:
    • by agreement between You and Us in writing or by email; or
    • in accordance with clause 7.4.
  • All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.

5. Product Specifications

  • Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6.
  • All weights and dimensions of Products described in the Website are approximates.

6. Orders

  • You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).
  • Orders will be deemed to have been received by Gaia Health International Pte. Ltd. and at the time Gaia Health International Pte. Ltd. sends an Order confirmation to Your nominated e-mail address.
  • For the online business, Gaia Health International Pte. Ltd. will primarily communicate with Customers via e-mail. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
  • Gaia Health International Pte. Ltd. reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
  • In the event of a cancelled Order by us, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
  • Gaia Health International Pte. Ltd. does not accept any responsibility for Orders that are declined, delayed, or not accepted due to disruptions with internet connections.
  • Gaia Health International Pte. Ltd. shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Gaia Health International Pte. Ltd. (or its affiliates), and Gaia Health International Pte. Ltd. shall be entitled to a reasonable extension of time for the performance of such obligations.
  • Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

7. Payment

  • You may provide your nominated credit card during the purchase process described on the Website.
  • Payment for Orders will be processed immediately upon confirmation of Your Order. Gaia Health International Pte. Ltd. requires upfront payment before placing orders upon our suppliers or dispatching goods. Items will not be ordered until receipt of payment has been received.
  • If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled, and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
  • Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product’s correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product’s correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
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