Privacy Policy
[Last Updated: 31 July 2026]
Gaia Health International Pte. Ltd. ("Gaia Health", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, or interact with us. By accessing our website or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
What Personal Data We Collect
Depending on how you interact with us, we may collect the following personal data:
- Identity Information
- Full name
- Date of birth (where applicable)
- Gender (optional)
- Contact Information
- Email address
- Mobile number
- Billing address
- Shipping address
- Account Information
- Username
- Password (encrypted)
- Purchase history
- Wishlist
- Product reviews
- Payment Information
Payments are processed securely by Shopify Payments and/or third-party payment providers. We do not store your complete credit or debit card information. Payment providers may collect:
- Card information
- Payment verification
- Transaction details
- Device & Technical Informtation
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Pages visited
- Time spent on website
- Referral website
- Marketing Preferences
- Newsletter subscriptions
- SMS marketing preferences
- Product interests
- Survey responses
How We Collect Personal Data
We collect personal data when you:
- Create an account
- Purchase products
- Contact customer support
- Subscribe to newsletters
- Join promotions
- Participate in surveys
- Leave product reviews
- Submit enquiries
- Browse our website using cookies
Purpose of Collecting Personal Data
We collect and use your personal data for purposes including:
- Order Processing
- Processing purchases
- Delivering products
- Processing payments
- Handling returns and refunds
- Customer Service
- Responding to enquiries
- Managing warranties
- Providing after-sales support
- Marketing Communications
Where you have provided consent, we may use your personal data to:
- Send newsletters
- Inform you of promotions
- Notify you of product launches
- Recommend products based on previous purchases
- Invite you to events
- Website Improvement
- Improve user experience
- Analyse website traffic
- Detect technical issues
- Enhance website functionality
- Legal & Compliance
- Verify your identity
- Prevent fraud
- Comply with legal obligations
- Protect our legal rights
Consent
By voluntarily providing your personal data, you consent to our collection, use, and disclosure of your personal data for the purposes described in this Privacy Policy.
You may withdraw your consent at any time by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products or services.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Personalise shopping experiences
Please note that certain website features may not function properly if cookies are disabled.
Disclosure of Personal Data
We may disclose your personal data to trusted third parties where necessary, including:
- Shopify
- Payment gateways
- Delivery and courier companies
- IT service providers
- Marketing service providers
- Customer service platforms
- Professional advisers
- Government authorities where required by law
We require these parties to protect your personal data and only use it for authorised purposes. We do not sell your personal data to third parties.
Retention of Personal Data
We retain personal data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, we will securely delete or anonymise it.
Protection of Personal Data
We implement reasonable security measures to protect personal data, including:
- SSL encryption
- Secure payment processing
- Password protection
- Restricted employee access
- Secure servers
- Firewalls
- Regular software updates
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
Your Rights Under the PDPA
Subject to applicable law, you may request to:
- Access your personal data
- Correct inaccurate personal data
- Withdraw consent
- Request information about how your personal data has been used or disclosed (within the preceding 12 months, where applicable)
- Request deletion where permitted by law
To make a request, please contact us at info@gaiahealth.com.sg, stating subject as "PDPA Request".
We may require identity verification before processing your request.
Where permitted under the PDPA, we may charge a reasonable administrative fee for providing access to personal data.
Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide is accurate and up to date. Please notify us promptly if your personal information changes.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing personal information.
Personal Data of Minors
Our website is not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page together with the revised "Last Updated" date.
Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.
PDPA Notice
By using our website or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal data as described herein, subject to your rights under the Singapore Personal Data Protection Act 2012 (PDPA).